Solar Analytics Platform Terms and Conditions


The Solar Analytics Platform is comprised of the Solar Analytics Dashboard and User display and any additional features offered by Solar Analytics.

By using all or any portion of the Solar Analytics Platform, you accept all the terms and conditions of this agreement without modification.

1. Definitions

“Commencement Date” is the earliest of (i) the date when your access to the Solar Analytics Dashboard and / or other cloud services is active (ii) your Day of Commissioning, (iii) when you make a payment against an invoice from Solar Analytics or Reseller.

“Confidential Information” means any information, in any format, oral or written, whether or not marked ‘confidential' and whether or not proprietary which is disclosed to you as a result of your access to the Solar Analytics Dashboard or your business dealings with Solar Analytics, which would reasonably be considered information that is confidential to Solar Analytics.

“Data” means information including, system and site details and system performance data which is collected, submitted, entered or posted onto the Platform or otherwise communicated. Data excludes any Personal Information.

“Day of Commissioning” means the day your installed hardware is activated either by Solar Analytics or by Reseller.

“Intellectual Property” means wherever in the world arising, present or future, whether registered or unregistered (and including any application) including copyright, know-how, trademarks, service marks, trade names, patents, petty patents, utility models, design rights, semi-conductor topography rights, circuit layouts and all proprietary rights in confidential information, trade secrets, business and domain names, database rights and all rights in the nature of unfair competition rights or rights to sue for passing off.

“Order” means an agreement to purchase, by You or Reseller on your behalf, the Products and services on the terms described herein.

“Payment Method” means an accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party.

“Personal Information” means information which can be linked to you such as name, email, telephone number.

“Product” means the Solar Analytics Dashboard and any components that support its function.

“Quote” means the offer provided by Solar Analytics or a Reseller for the supply of the Product or services.

“Reseller” means an independent company who has purchased Solar Analytics products and or services from Solar Analytics and supplied you with Solar Analytics products and or services on our behalf.

“Solar Analytics” means Solar Analytics Pty Ltd, Unit 9/ 245 Chalmers St Redfern 2016, NSW ABN 92165351511.

“Solar Analytics Dashboard” meansSolar Analytics’ software that supports energy monitoring and asset management.

“Subscription” means the period for which you will have access to the Solar Analytics dashboard and / or other cloud services.

“System” means the solar photovoltaic (PV) panels, inverter, or other energy related equipment.

“You/your” means you, the customer nominated for the subscription.

“We/us/our(s)” means and refers to Solar Analytics Pty Ltd.

2. Offer and Acceptance

Solar Analytics or Reseller agree to supply and you agree to purchase the Products based on these Terms and Conditions, (these documents may be amended from time to time and the current versions of them can be viewed on the Solar Analytics website and any additional terms and conditions provided by Solar Analytics or Reseller that may relate to our Products sas part of a system package. By accepting an Order from Solar Analytics or a Reseller to purchase our Products and services, you acknowledge and accept that you are agreeing to purchase Products and services that require a free trial, pre-paid or ongoing Subscription payment to operate to its full functionality. You should carefully note any terms and conditions of sale provided by Reseller that may affect these Terms and Conditions.

3. Customer License Grant

Solar Analytics hereby grants you a limited license to use the Solar Analytics Dashboard as follows: a) to access the Solar Analytics Dashboard including data recordings and system activity of the systems which you are authorised to access; or b) to permit access to the Solar Analytics Dashboard by other authorised parties. This License Grant does not cover, and therefore you may not do, the following: a) sell or grant additional licenses, sub-licenses, or any other access to the Solar Analytics Dashboard not specifically covered by these Terms and Conditions; b) sell Confidential Information to third parties or otherwise distribute or reveal Solar Analytics' Confidential Information, unless expressly agreed in writing by Solar Analytics; and c) publicise or otherwise share Solar Analytics' Confidential Information with anyone, unless expressly agreed in writing by Solar Analytics.

4. Cooling Off Period

The Order has a cooling-off period of 10 business days from the Commencement Date when purchasing directly from Solar Analytics. You may terminate this Order by giving us notice in writing indicating your wish to do so. If you terminate this Order during the Cooling Off Period you are still liable for the cost of any hardware, set-up and installation already provided but are not required to pay an early termination fee.

5. Subscription

Solar Analytics' Products and Services require a subscription to access and operate the full functionality of the Products and Services. This includes access to the Solar Analytics Dashboard, monitoring services and/ or other cloud services.

  1. Unless otherwise specified, the Subscription will start on the Commencement Date
  2. The subscription may be (i) a free trial period, (ii) pre-paid for the period, (iii) billed regularly ongoing, or (iv) billed as a single Lifetime payment, as selected by You or Reseller on your behalf, at time of Order.
  3. Subscriptions expire at the end of the duration described in the Quote and selected at time of Order.
  4. Subscriptions are renewed when you agree to an Order either online or in writing.
  5. Subscriptions are restricted to the original site address where the hardware device is initially installed and to the person(s) named as the site owner(s).f.Subscriptions are non-transferable to new site addresses, and non-transferable to new site owners.
  6. You are required to notify Solar Analytics if you are no longer the owner of the System.
  7. You are required to notify Solar Analytics if you are no longer the primary resident at the site address.
  8. In the event that you are no longer the primary resident at the site address or no longer the owner of the system, you undertake to notify the new resident and the new owner of the system of the existence of the system.

6. Lifetime Offer

You may be offered the option to choose to make a one-time payment to avoid recurring Subscriptions fees by purchasing a Lifetime Offer. There are no recurring fees for this type of Subscription and it will not need to be renewed (subject to clause 6a, 6b and clause 8).

The Lifetime Offer is:

  1. restricted to the original site address where the hardware device is initially installed and to the person(s) named as the site owner(s).
  2. non-transferable to new site addresses, and non-transferable to new site owners.
  3. may not be available for types of sites, products and services (refer to Lifetime Offer Terms and Conditions).
  4. Solar Analytics reserves the right to refuse to grant the Lifetime Offer for any site.

7. Installation

Solar Analytics is not responsible for the installation of hardware. Reseller, or their sub-contractors will install any hardware in accordance with applicable standards, regulations, our installation guidelines and in a manner that allows the hardware to adequately and safely function.

8. Cancellation

Either party may cancel the Subscription at any time by notice in writing to the other party if the other party commits a breach of any material provision of the these Terms and Conditions and that breach is not capable of remedy or, if able to be remedied, is not remedied within 60 days from the date of receipt of notice in writing calling upon the party in breach to remedy such breach.

You may cancel your Subscription at any time by providing notice to us either via the online portal or in writing. You will continue to have access to the Solar Analytics dashboard until the end of your Subscription. Solar Analytics will not provide any refund for any portion of an unused cancelled Subscription. Solar Analytics will provide services until the earlier of A) the hardware device being removed or specifically requested to be blocked or B) expiry of the 30 days period after termination of service. The removal of the hardware device and its connection is the responsibility of the homeowner.

You may request that your hardware device is decommissioned by providing notice to Solar Analytics in writing, and your device will be deactivated with 10 business days after the date we receive your notice. There will be no refund of any prepaid Subscription fee.

Solar Analytics reserves the right, in its sole discretion, to terminate your access to the Solar Analytics Dashboard or any portion thereof at any time. In cases where you are in good standing with payments for paid access to Data, and the access has not been terminated due to your breach of these Terms and Conditions, Solar Analytics Dashboard Terms and Conditions or any other applicable terms, Solar Analytics will refund the portion of payment for services not yet rendered (portion of a 5 years for lifetime pre paid Subscriptions). Solar Analytics will provide access for you to obtain your Data for 30 days after the termination, or otherwise transmit the Data to you if requested.

Solar Analytics retains the perpetual right to use the Data according to these Terms and Conditions and our Privacy Policy.

9. Price and GST

Solar Analytics provides recommended retail Subscription pricing to Reseller(s) and reserves the right to vary its Subscription costs from time to time at its sole discretion.

Reseller(s) provide recommended retail prices for Solar Analytics hardware and Subscriptions at their sole discretion.

Subscription service will be charged at the rates specified in a Quote, subject to cost variation described in this clause, and are inclusive of GST (where applicable).

10. Payment

The payment terms in this clause apply only to sales direct from Solar Analytics and are cash up front, unless otherwise agreed. If you pay a bill using a payment method that results in us incurring a merchant service fee (including payment by credit card), we may charge you the Payment Processing Fee listed on a Quote.

11. Subscription Payment.

Subscription payments may be a) paid directly to Solar Analytics by credit card or other approved Payment Method, or b) purchased on your behalf by Resellers. For recurring Subscriptions you will be charged against your designated Payment Method at the beginning of your Subscription duration. Unless you cancel your Subscription before your billing date, you authorise Solar Analytics to charge the Subscription fee for the next billing cycle to your Payment Method.

12. Failure to pay

If the Payment Method is invalid or expired we will notify the Subscription holder of the failed payment by email. You may lose access to the dashboard when your Subscription expires, and after 30 days the historical data of that site may become unavailable.

13. Product Changes

Solar Analytics reserves the right to, at any time, vary the Products either by making such changes in, among other things, the design, technical specification, system configuration, production or packaging of the Product in any way as Solar Analytics shall deem appropriate, or by the withdrawal of one or more features or by adding additional features to the Product. You shall not be obligated to purchase any changed Products which have been materially modified or changed. No refunds will be granted for previously purchased Products on the basis of Product changes.

14. Connectivity

Solar Analytics will endeavour to maintain our service but cannot guarantee a consistent or uninterrupted communication connectivity. Any communication breakdown arising from Wi-Fi connectivity, 3G/4G disruption of service, the unavailability or the discontinuation of network service and/or withdrawal of support for technology from the telecommunication provider or any other acts or omissions of any third party providers are beyond the control of Solar Analytics and Solar Analytics accepts no responsibility for any impact or consequences they have on the provision of service.

15. Warranties

The information and materials contained on this platform, including text, graphics, links or other items – are provided "as is" and "as available". While Solar Analytics makes best efforts to ensure the accuracy of all its information and employs several layers of redundancy to this purpose, Solar Analytics does not warrant the accuracy, adequacy, or completeness of the information and materials and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied or statutory, is given in conjunction with the information and materials.

Solar Analytics makes no representation whatsoever that the information you obtain by using this website is free from faults, defects, computer viruses or malware, and its liability in respect of such events is excluded to the fullest extent permitted under applicable law.

Solar Analytics hardware is covered by a separate Hardware Limited Warranty.

16. Solar Analytics Disclosure and Your Acknowledgement.

Solar Analytics expressly disclose and you acknowledge that the Solar Analytics Dashboard service may be discontinued or terminated by Solar Analytics at its absolute discretion for any or no reason (“Discontinuance”), and Solar Analytics is not in any way liable to you for any compensation or claim including but not limited to damage and loss of any kind caused by or arise from the Discontinuance except for a pro-rata refund of the Solar Analytics Platform Subscription for the unused period if applicable.

17. Privacy

Solar Analytics may collect, use and disclose your Personal Information in accordance with our Privacy Policy which is available at or on request.

18. Personal Information

Solar Analytics needs to use your Personal Information to run your monitoring service, and may use your Personal Information to promote and market services to you on an ongoing basis, including through telephone and electronic means, unless you opt out.

Your Personal Information will not be available to third parties for the purpose of marketing or data profiling.

19. Confidentiality

Solar Analytics agrees to keep all Personally Identifiable Information confidential. While this Personally Identifiable Information will be kept strictly confidential, Solar Analytics reserves the right to maintain/analyse/aggregate/use other posted or submitted Data, so long as no Personally Identifiable Information is disclosed. By posting, uploading, inputting, providing or submitting Data, You warrant and represent that You own or otherwise controls all of the rights to Data submitted, including, without limitation, all the rights necessary for the You to provide, post, upload, input or submit the Data. Additionally, Solar Analytics will distribute and report data as required by federal, state, and local laws and ordinances.

You agree that you have the obligation to keep confidential all Solar Analytics' Confidential Information.

20. Data Collection and Usage

Solar Analytics devices and services collect system details, system performance, energy consumption and grid status energy data from the client’s electrical system to deliver the Service. Data collection will begin at the Commencement Date and will be available to you as part of your Subscription. Solar Analytics will not provide Data for any site that does not have a paid Subscription. Solar Analytics reserves the right to collect Data after your Subscription expires in accordance with these Terms and Conditions. Solar Analytics reserves the right to use all Data for analytical purposes. Solar Analytics may share this Data with third parties, so long as in accordance with the Privacy Policy and no Personally Identifiable Data is disclosed.

21. Intellectual Property

Except as otherwise set forth in this Agreement or other valid agreement, and subject to Solar Analytics' express written license grant to You as set forth in Section 4, Solar Analytics owns or is the authorised licensee of all rights in the Intellectual Property' in the software, hardware or any work product or code contained or used within the Solar Analytics Platform.

You undertake that you will not: a) breach any of Solar Analytics' rights in the Intellectual Property; or b) use or seek to use any information, whether or not proprietary or whether or not expressly marked confidential, gained in the course of its business dealings with Solar Analytics without the prior written consent of Solar Analytics.

Intellectual Property owned by either party at the commencement of the Subscription remains the property of that party. Any Intellectual Property developed or created during the Subscription vests in Solar Analytics immediately upon creation and you assign all right, title and interest in such Intellectual Property to us.

22. Limitation of Liability


Otherwise you agree to limit Solar Analytics’ maximum aggregate liability (whether for breach of contract, under indemnity, negligence or on any other legal or equitable basis) to you as follows. If a court of competent jurisdiction determines that Solar Analytics or any of its, subsidiaries, affiliates, or parent companies is directly responsible for damages arising from the services that Solar Analytics performs or the systems it provides under these Terms and Conditions, such damages shall be limited to the sum of the yearly service and equipment charges actually paid by you under these Terms and Conditions during the year in which the event giving rise to such damages occurred. Except as expressly provided elsewhere in these Terms and Conditions, these agreed upon damages are your sole and exclusive remedy no matter the cause of any loss, damage, injury, or other consequence, whether caused by negligence, gross negligence, tort, failure to perform duties under these Terms and Conditions, breach of warranty, strict liability, failure to comply with any applicable law, or other default by Solar Analytics on any of its obligations in these Terms and Conditions.

THE FOLLOWING STATEMENT APPLIES TO CUSTOMERS THAT ARE ‘CONSUMERS' WITHIN THE MEANING OF THE AUSTRALIAN CONSUMER LAW: The benefits given to the consumers in these Terms and Conditions are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which these Terms and Conditions relate. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

You must take reasonable steps to mitigate any loss you suffer or incur under or in connection with these Terms and Conditions.

23. Force Majeure

If an event outside our or your reasonable control (“Force Majeure Event”) prevents a party from complying with its obligations under your Order, those obligations will be suspended for the duration of the Force Majeure Event. The party affected by the Force Majeure Event must use its best endeavours to give the other party prompt notice of and full details about the Force Majeure Event and minimise, overcome or remove the Force Majeure Event as quickly as practicable.

24. Enforceability

In case any provision of this Agreement shall be invalid or unenforceable, the validity and enforceability of the remaining provisions of the Agreement will not in any way be affected or impaired thereby.

25. Governing Law and Arbitration

If any part of the Order is or become illegal, void or unenforceable, this does not invalidate the rest of the Order. These Terms and Conditions are governed by the law in force in New South Wales. Each party submits to the exclusive jurisdiction of the New South Wales courts.

26. No Unlawful or Prohibited Use.

As a condition of your use of the Solar Analytics Dashboard, you warrant to Solar Analytics that you will not use the Solar Analytics Dashboard for any purpose that is unlawful or prohibited by these Terms and Conditions, Solar Analytics Dashboard Terms and Conditions or any other applicable agreement. You may not use the Solar Analytics Dashboard in any manner which could damage, disable, overburden, or impair the Solar Analytics Dashboard or interfere with any other party's use of the Solar Analytics Dashboard. You further agree that no joint venture, partnership, employment, or other relationship exists between you and Solar Analytics, except as otherwise documented in writing. You covenant that you shall not reverse engineer, decompile, or disassemble any of the Solar Analytics Platform's components except to the extent permitted by applicable law.

27. Trademark and Copyright Notice

SOLAR ANALYTICS name and logo are trademarks owned and used by Solar Analytics. Use of these marks without the prior express written permission of Solar Analytics is prohibited. All other trademarks referenced in these Terms and Conditions or referenced or used on the Solar Analytics Dashboard, or any part of Solar Analytics' website or in the course of Solar Analytics' business (such reference or use as may be amended from time to time) are the property of Solar Analytics or their respective third party owners. Solar Analytics is the owner or authorised licensee of the copyright in these website pages (including without limitation all text, graphics and computer code relating thereto or associated therewith) and all other intellectual property and proprietary rights therein, and all rights are reserved. Permission is given for the downloading and temporary storage of one or more of these pages for the sole purpose of viewing them on a stand-alone personal computer or monitor and solely for the purpose of these Terms and Conditions.